Operations/IT

Ezra TC Group provides Solution Packages for Operations and IT groups that can be used to help keep day-to-day business operations running smoothly and assist with managing projects. Individual Applications in this Package cover a broad range of operations, from organizing and coordinating customer service and support teams to assisting with managing inventory, physical assets, and room and equipment reservations. Also, IT teams can use some of the applications in this package to manage bug reports and help desk requests.

Bug Database

The Bug Database application in this Ezra TC Group Solution Package helps development teams collect and track information about bugs in their code. This Application template allows bugs to be logged with information such as reproduction steps, category, comments, priority, and severity of the bug. Bug categories can specify category owners so users can quickly determine the appropriate bug owners.

Call Center

The Call Center application in this Ezra TC Group Solution Package helps teams manage the process of handling customer service requests. The application template helps teams manage service requests from issue identification to cause analysis and resolution. Role-based dashboards display relevant information for each service request and a knowledge base can help track related documents and items previously used to solve past call center issues. Management focused dashboards track performance with metrics such as average resolution time and service request performance history.

Help Desk*

The Help Desk application in this Ezra TC Group Solution Package helps teams manage the process of handling service requests. Team members use the application in this Ezra TC Group Solution Package to identify a service request, manage identification of the root cause, and track solution status. This application provides role-based dashboards displaying information relevant to customer service representatives and managers, including performance history.

Inventory Tracking

The Inventory Tracking application in this Ezra TC Group Solution Package helps organizations track elements associated with inventory. The application helps managers track inventory levels by capturing manual input of updated inventory information. Users are notified when each part reaches the reorder quantity and helps these users manage customer and supplier information such as historical inventory levels.

IT Team Workspace

The IT Team Workspace application in this Ezra TC Group Solution Package helps teams manage the development, deployment, and support of software projects. The application allows users to update information on projects, tasks, issues, milestones, and bugs. It also includes help desk functionality, making it easy for team members to guide service requests from initiation to resolution. Role based dashboards provide relevant information to team members, such as unassigned tasks and performance history.

Lending Library

The Lending Library application in this Ezra TC Group Solution Package helps people manage the physical assets in an organization's library. This application tracks general properties about the physical assets and which user has currently checked out the asset. It also provides a librarian dashboard to help identify currently available and overdue assets. Automated e-mail notifications can be sent to borrowers who have an overdue item.

Physical Asset Tracking and Management

The Physical Asset Tracking and Management application template helps teams manage requests and tracking of physical assets. An asset manager approves asset requests and manages the properties of the assets in the system, such as location, condition, manufacturer, model, current owner, and estimated value.

Room and Equipment Reservations*